Service Off

Overview & Intent

One of the features offered in the FLFE Customer Control Panel is an opportunity to turn the FLFE field on or off. Turning the service off does not pause the trial countdown. If the free trial is turned off for a period of 24 hours, the Customer Support Specialist will receive a notification to contact the prospect.

The fact that the prospect has turned the service off shows that they are engaged in the free trial experience and you have a valuable opportunity to build on the connection between them and FLFE. If you receive this notification, you will telephone the prospect even if they have turned the service back on.

The FLFE user may turn the service off as a means of discernment. Sometimes contrast can be a powerful tool in perception. It is possible that the FLFE prospect was doing some experimentation with the field and has forgotten to turn it back on.

Another common reason for turning the service off is the acclimation period that new FLFE users may experience. Many of the programs included in the FLFE high-conscious environment are focused on health and wellness. When the body begins to adjust to this new support, there could be some discomfort or challenges physically, mentally, or spiritually. It is of utmost importance to reach out to offer heart-centred support if this is the case. The prospect may not know to expect these shifts and how to navigate them gracefully and easily.

If the prospect is having a healing experience, you may remind them that meeting the FLFE hydration suggestions will help with flushing. Taking time to be gentle with oneself, making use of the daily boosts, and looking to the support and love of the FLFE community will make this process easier. Be sure to advise the Magnetizing Process and Intention Setting.

To complete the 'FT - Service Off' task

Review the details of the customer account.
Call the prospect regardless of the service being on or off.
If you connect with the prospect complete the task with the date, your initials and ‘see notes’.
Click ‘Add Note’. The title could be 'Service Off'.
Begin the note with the date and ‘called to address ‘Service Off’ task'. Add the details of your interaction to your note.
If you do not connect, leave a voice message and follow up with an email.
Complete the task with the date, your initials and ‘LVM & Sent EM’.

Voicemail Example

Hi there, this is __ from Focused Life-Force Energy. I hope that you are having a wonderful day! We have received a notification that you have paused your free trial for a prolonged period. Please note that this action does not cancel your trial. We acknowledge that you may have been experimenting and have forgotten to turn FLFE back on, but we want to ensure that you are enjoying your experience. I am going to follow up with an email that will include instructions for you to schedule a call if you would like a conversation. You are also welcome to call the office at 1-888-610-3533 and ask to speak to me, ___ or reply via email. Thank you, I am looking forward to your reply.

Email Template

Hello INSERT PROSPECT NAME,

Thank you for your interest in Focused Life-Force Energy!

I am sending this email to follow-up on a voicemail that I left you. I am checking in with you regarding your FLFE Immersive Experience.

We have received a notification that you had paused your free trial for a lengthy time and I would like to make sure that everything is okay for you. Please, if there is any support that I may offer you, feel welcome to contact me. I would love an opportunity to answer your questions, learn what you are experiencing and share our insights on working with the FLFE field gracefully.

Please note that turning your FLFE free trial off through the Customer Control Panel does not end the trial nor pause the countdown.

If you would like to have a conversation, please feel welcome to schedule a call with me using the Calendly link in my signature below. You are also welcome to call the office without booking at 1-888-610-3533 and ask to speak to me, your office contact.

We thank you again for your interest in Focused Life-Force Energy and we look forward to connecting with you soon!

Every Blessing,

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